Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct an initial assessment
   • Contact stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements
   • Obtain additional information from relevant stakeholders as required
   • Conduct initial interview and assessment in accordance with organisation guidelines and legislative requirements to determine conclusions
   • Determine the need for specific assessment and referral services in line with legislation and provide referrals for these in accordance with organisation policies and procedures
   • Provide appropriate information to support the referral process (internal and external), to stakeholders in accordance with organisation guidelines and legislative requirements
2. Plan case
   • Agree on goals in consultation with client, treating medical practitioner, employer and other key stakeholders
   • Identify and access additional sources of information relevant to the rehabilitation planning process
   • Negotiate appropriate goal setting in accordance with organisational guidelines
   • Assist people in the decision making process in accordance with organisation policies and guidelines
   • Develop case plans in accordance with organisational guidelines
   • Obtain approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program in accordance with organisation policies and procedures
   • Maintain regular communication with relevant stakeholders throughout the rehabilitation program
3. Monitor and review case progress
   • Schedule multidisciplinary team and review meetings according to organisational guidelines
   • Use organisational processes to identify services and methods of evaluation at each stage of the rehabilitation process
   • Identify indicators and triggers which suggest modification or alteration to the case plan in accordance with organisation guidelines and modify or alter the case plan accordingly
   • Monitor the progress and effectiveness of a person’s case using organisational guidelines
   • Assist an injured person with the long-term management of their injury

Performance Evidence

Evidence of the ability to:

conduct initial assessment for a case to plan rehabilitation services with relevant stakeholders

monitor and review case progress

provide effective closure interviews demonstrating knowledge of organisation policies and guidelines on case management and relevant legislative requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain key features of relevant organisational policies and guidelines that assist in the management and compliance of a personal injury case

describe processes used to assess and plan a case

outline key stakeholders and sources of information to assist with managing a case

describe processes used to monitor, review and close a case

discuss strategies for dealing with issues and problems relating to case management.

---